MADEO provides a full ticketing system for your support teams. Alarms and Events can be automatically linked to a ticket reference.
This modules also integrates with the Unified Contact Center, Knowledge database, Alarms, Events.
Knowledge database is key for operations sharing the lessons and learns to all.
Alarms & Events
The MADEO modules automatically feed the alarm database, providing a global view of your infrastructure health.
Events are also managed to properly make the difference between alarms (like incident) and scheduled events (like maintenances).
Customer Databases E-Bonding
Integrates with customers databases in order to provide customized features. MADEO is compatible with Oracle SQL, Microsoft SQL and MySQL.
Those ebonding are only available on the Ecosystem or managed IT operational models.
Non Standard Assets Management
Some items cannot be automatically tracked using network protocols. This module provides an efficient solution for all of those for reporting or billing purpose.
Madeo™ IT Services Features
The Madeo™ IT Services modules foundation is based on automated direct e-bonding with all Network elements. It leverages best practices from our customers and professionals. Up in the Cloud or on premise, meet the best of IT application services.